Technological change is constant and nothing new, but this round of change is happening at a much faster rate than ever before.
The current disruption of Covid-19 has seen the business world experience an increased demand for digital technologies and require an accelerated pace of implementation.
Leveraging digital technologies will create a new stream of opportunities and realise benefits including increased productivity and agility, operational excellence, significant cost-savings, enhanced customer experience, improved data accuracy, automated management reporting and enriched employee engagement.
At first, starting a digital journey might be scary. Venturing into the unknown can be unnerving. In reality, it is just like any other journey, find out where you want to go, plan a route of how to get there, and pack (get everyone ready and onboard).
We have set out some step-by-step tips that will help your digital journey reach a successful conclusion:
- Create a culture with the change in mind and one that is open to the shift towards an ever-evolving digital world. Employees need to embrace a new way of working, and you must take everyone involved on the journey.
- Gain advice from others and learn from their experience. Speak to your suppliers, partners and connections.
- Establish a project team from the main areas across your organisation to drive and manage the transformation.
- Identify and prioritise existing processes to undertake a digital transformation. Invest in areas where you will make the most difference, and be realistic as you can’t leverage all technologies at once.
- Always keep the customer in mind. Digital technologies provide the tools to enable you to deliver an enhanced customer experience.
- Understand your current data repositories and define your analytic requirements. Data and analytics are the foundation of your transformation journey to enable you to make informed strategic decisions.
- Keep control of your time and investment as it is easy to get carried away and try to change everything simultaneously. Design, implement and measure one transformation at a time.
- Choose a technology partner with a good reputation, up to date technology and build a long-term relationship with them.
- Establish open communication with all stakeholders with regular review meetings to measure both good and bad feedback.
- Enable your digital transformation to flow throughout the layers of your organisation, integrating it overtime across the business.
- Understand and set objectives to enable you to measure the impact of your digital transformation. Measure against:
- Improved efficiency
- Enhanced customer experience
- Reduced customer churn
- Improved legal or contractual compliance
- Improved data accuracy
- Automated management reporting
- Improved employee engagement
- Test and learn as you go, be agile in your approach and be willing to adapt and flex throughout your journey.
As technologies change, businesses will need to adapt and learn how to leverage new technology to their advantage to create new opportunities, flexible and agile business processes, and improved customer experience.
With a clear goal and drawing on expert guidance, you can achieve your digital transformation.
Hopefully, this short blog has helped shape a clear path of how to complete a successful digital transformation.
For more information or advice, please contact us, and we will be more than happy to support you on your journey.
hello@excelpoint.co.uk | 01325 375930
