“Now, more than ever, digital must be front and centre of government’s priorities to meet user needs”. Julia Lopez, Cabinet Office Minister.
Digital transformation is becoming a priority for public sector organisations to ensure they remain relevant to users, deliver exceptional experiences, and operate efficiently. Digital technologies offer many opportunities and benefits to the public sector, so what are the driving factors behind public sector organisations embracing digitalisation?
- Cost efficiency: Digitalisation allows public sector organisations to automate manual processes, reduce paperwork, and streamline workflows, which can result in cost savings and improved operational efficiency.
- Improved service delivery: Digitalisation can help public sector organisations provide more accessible and efficient services to the public, businesses, and other stakeholders. It can improve customer satisfaction, deliver services that meet the users’ needs, enable access to services irrespective of time and place, and enhance the organisation’s reputation.
- Adapting to government or environmental changes: The arrival of a global pandemic brought many new challenges almost overnight. With the adoption of digital technologies, adapting to changes and new challenges is much easier, faster and more organised.
- Enhanced data management: Digitisation can help public sector organisations manage and analyse large volumes of data more effectively, enabling better decision-making and the development of evidence-based policies.
- Increased transparency and accountability: Digitalisation can enhance transparency and accountability in public sector organisations by making information even more accessible to stakeholders and improving reporting and auditing processes.
- Compliance with regulatory requirements: Digitalisation can help public sector organisations comply with regulatory requirements, such as data protection and privacy regulations, by ensuring that data is collected, stored, and managed following legal and regulatory frameworks.
- Digital transformation: Public sector organisations may pursue digitalisation as part of a broader digital transformation strategy aimed at modernising and optimising operations, improving agility and responsiveness, and adapting to changing user needs and expectations.
This drive for change is evidenced by the increasing number of public sector organisations that are investing in digital solutions to improve their services and operations. Around the world, governments have launched digital transformation initiatives, such as the UK Government’s Digital Service and the US Government’s Digital Services Playbook, to promote the use of digital technologies and best practices in the public sector.
The COVID-19 pandemic significantly accelerated the adoption of digital technologies across the public sector, as governments have had to adapt to new challenges quickly and provide services remotely. These trends demonstrate the growing recognition of the benefits of digitisation in the public sector and the need for government to prioritise digital solutions to meet user needs. In the words of Deloitte: “The global pandemic made digital imperative to the delivery of public services, with many large-scale digital innovations rolled out at unprecedented speed – laying the foundation for future digital government.”
If you are a public sector organisation and want to learn more about Excelpoint’s expertise in digitalising processes to achieve operational efficiencies, meet user needs, and enhance customer experience, please contact us at hello@excelpoint.co.uk or call 01325 375930.
Excelpoint’s no-code software platform is available as SaaS on The Crown Commercial Service G-Cloud 13 framework, enabling public sector organisations to procure a no-code software solution without the need to go through a full tender or timely competition procurement process – Click here to see our services on G-Cloud 13.
