It’s a common observation from users that business systems don’t communicate with other systems or information is locked in a system that doesn’t share data. When business systems operate separately without any sharing of information frustrations often occur both internally and externally, users refer to and use data from different locations with no overview of the bigger picture. This blog explores the full range of benefits that system integration can provide for your business.
The Benefits Of Integrating Your Business Systems
Firstly, there are lots of businesses maybe yours that openly admit their staff don’t have access to the right information. One of the issues that can cause is the lack of integration of business systems within the organisation.
Productive Users
If you have employees that are struggling to manage disjointed processes, they’re automatically working at a lower productivity level. Users will find using one integrated approach easier and ultimately remove any time-wasting tasks for them.
Instead of training individual users on what’s where and what information is accessible from which system, save valuable time and resource by educating users how to execute the business process rather than use multiple systems.
Improved Customer Service
In the modern world customer service is key to customer retention and sales revenue growth. If your business is in a highly competitive market, exceptional customer service is essential for continuous success. By streamlining your internal processes, you are less likely to have errors or miscommunication between departments. Which in turn results in your customers receiving a higher level of service, in fact, it will ensure most customers receive service excellence.
Effective Business Data
Businesses using multiple systems tend to have lots of disjointed and duplicate data, and this can cause problems for users and ultimately for customers too. Integrating systems or pulling information from all of your separate systems into one interface will eradicate issues and improve efficiency. Also when users have visibility of the holistic picture they can make appropriate decisions.
Management Visibility
Through integration, management gains visibility over operational information as a whole and relates this to strategic objectives, resulting in more efficient business decisions this creates better communication across the management tiers, better management of the organisation, identifying areas of concern or issues. The best systems will notify managers of exceptions (if it’s all quiet it’s all good) and at the push of a button surface statistics and performance related to KPI’s.
Competitive Edge
All businesses in every sector/industry are striving to maintain a competitive advantage. Well, if you operate with joined up and active processes you will automatically gain a competitive edge, especially if other businesses in your industry or sector are not integrating their systems.
Save Time & Resource
The range of benefits that process and information integration provide your organisation will save you time and resource, while increasing efficiency, resulting in happier more productive users and the visibility to aid business growth.
Some organisations are under the impression that business systems can’t be integrated or would be too difficult to integrate, but that’s not the case. Our software platform easily integrates with other information repositories and can push and pull information from multiple systems to provide users with one easy to navigate interface.
