Anglian Water streamlines its business processes with Excelpoint’s no-code software

Anglian Water

Anglian Water is the largest water and water recycling company in England and Wales by geographic area!

Anglian Water supplies water and water recycling service to more than six million domestic and business customers in the East of England and Hartlepool, operating 1257 water and water recycling treatment works and with close to 4000 members of staff.

Problem

Anglian Water processes for the selling and supplying of biosolids were all paper and spreadsheet-based, this meant there was no historical data available for the sales team. These manual processes were also difficult to manage and enforce, which had an impact on the productivity of the team as a whole.

Changing the primary corporate IT system was considered too expensive, radical and time-consuming and the IT department did not have the capacity or time to provide a solution for the biosolids team. Management wanted to become more proactive rather than reactive when it came to the handling of tasks and issues.

Solution

Once Excelpoint’s no-code software was implemented, we quickly integrated it with the active directory, making the system accessible from all of the Anglian Water sites across the region. The processes for selling and supplying biosolids are now tightly controlled and enforced by business rules through Excelpoint’s no-code software which is fully integrated with other systems used by Anglian Water, which makes the day-to-day tasks as easy as possible for the team.

Brian Lumb, a member of the Anglian Water IT department, acted as a facilitator and helped make the implementation of Exceploint’s no-code software possible. The visibility and insight available to management from the system enable them to make identify issues quickly so that they can promote a more proactive business culture.

Testimonial